1Who we are
I-CARE SUPPORT is a healthcare recruitment and staffing agency based in Gloucester, supporting organisations across Gloucester and Gloucestershire.
I-CARE SUPPORT
Flat 1
27 Station Road
Gloucester
GL1 1EW
United Kingdom
Where we determine how and why personal information is processed, I-CARE SUPPORT acts as the data controller.
2Information we may collect
The information we collect depends on how you interact with us.
Job applicants and healthcare professionals
- Name, address and contact information
- Date of birth
- Employment history and CV
- Qualifications, skills and training records
- Professional registration details, including NMC information where applicable
- Right-to-work documentation
- Identity documents
- DBS information where required
- References and referee information
- Availability and work preferences
- Interview and recruitment records
- Bank and payroll information where required
- Emergency contact information
- Information required to assess suitability for healthcare assignments
Clients and organisations
- Contact names
- Organisation details
- Email addresses and telephone numbers
- Staffing requirements
- Shift and assignment information
- Communications and correspondence
- Billing and administrative information
Website visitors
Certain technical information may be collected when you use our website, such as IP address, browser information, device information and website usage data.
3Why we use personal information
We may use personal information to:
- Respond to enquiries
- Process job and work applications
- Assess candidate suitability
- Verify identity, qualifications and professional registration
- Carry out safer recruitment and compliance checks
- Obtain and verify references
- Conduct right-to-work checks
- Facilitate DBS checks where appropriate
- Match candidates with suitable assignments
- Manage availability, shifts and assignments
- Communicate with workers and client organisations
- Administer payroll and invoicing
- Maintain recruitment and compliance records
- Protect the security of our website and systems
- Meet legal, regulatory and contractual obligations
We only process personal information where an appropriate lawful basis applies under UK data-protection legislation.
4Safer recruitment and compliance
Healthcare recruitment requires appropriate checks before individuals are placed into assignments.
Depending on the role, checks may include identity verification, right-to-work checks, employment references, DBS checks, qualification verification, training checks and verification of professional registration.
We only request information that is reasonably necessary for recruitment, compliance and assignment purposes.
5Sharing your information
Where necessary and lawful, relevant information may be shared with:
- Organisations considering or using our staffing services
- Referees
- DBS and background-check providers
- Professional registration bodies
- Training and compliance providers
- Payroll, accounting and administrative providers
- IT, hosting and communication providers
- Authorities or regulators where legally required
6How we protect your information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access is restricted to authorised individuals who require information for legitimate business purposes.
7How long we keep information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, regulatory, contractual, employment, safeguarding and accounting requirements.
When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.
8Your data-protection rights
Depending on the circumstances, you may have rights including:
- The right to be informed
- The right of access
- The right to request correction
- The right to request deletion in certain circumstances
- The right to request restriction of processing
- The right to object to certain processing
- The right to data portability where applicable
- Rights relating to certain automated decision-making
9Cookies
Our website may use cookies and similar technologies required for functionality, security and user experience.
Where non-essential cookies or analytics technologies are used, appropriate information and consent will be provided where required.
10External websites
Our website may contain links to external websites. I-CARE SUPPORT is not responsible for the privacy practices or content of third-party websites.
11Children's information
Our recruitment services are not intended for children. We do not knowingly use our website to recruit individuals below the lawful age for the relevant employment or assignment.
12Changes to this policy
We may update this Privacy Policy when our services, systems, legal requirements or data-processing activities change.
The latest version will always be published on this website.
13Contact us
For questions about this Privacy Policy, how your information is used, or to exercise a data-protection right, contact:
I-CARE SUPPORT
Flat 1, 27 Station Road
Gloucester
GL1 1EW
Email:
info@i-caresupport.co.uk
Telephone:
+44 7576 309547
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.